ZENDEV University

Introduce Yourself

How to Navigate this Course

Learning Objectives

Overview: What Good Listening Is—And Is Not

Activity 1: Four Basic Goals of Good Listening

Activity 2: What Good Listening Is Not

Activity 3: What Good Listening Is: The Six Levels of Listening Skills

Discussion: Recap and Reflection

Overview: Listening 101—The Basics

Activity 1: Creating an Environment for Effective Listening

Activity 2: Understanding What the Speaker is Saying—What to Do (and Not Do) on the Outside

Activity 3: Understanding What the Speaker is Saying—What to Do (and Not Do) on the Inside

Discussion: Recap and Reflection

Overview: Understanding Someone’s Full Communication --Taking Your Listening to the Next Level

Activity 1: Understanding What the Speaker’s Not Saying

Activity 2: Understanding What the Speaker’s Feeling

Discussion: Recap and Reflection

Overview: Listening as the Foundation for Reaching Agreement

Activity 1: How to Change Someone’s Mind—What Not to Do

Activity 2: How to Change Someone’s Mind—What to do

Activity 3: Helping Someone Else Change His Own Mind

Discussion: Recap and Reflection

Overview: Un-Hijacking the Brain: Listening When Emotions are High

Activity 1: Helping Someone Solve His Own Problems

Activity 2: Fight or Flight and the “Amygdala Hijacking”

Activity 3: How to “Talk Someone Down”

Activity 4: How to Respond Once the Person has Calmed Down

Discussion: Recap and Reflection